E-Delivery in Practice – What Entrepreneurs Need to Know in 2026

End of the transitional period. As of 2026, e-Delivery has become the primary channel of official communication. From January 1 of this year, all public entities are required to deliver official correspondence primarily via e-Delivery. Paper letters are becoming the exception.

Since January 2025, entrepreneurs registered in CEIDG and the National Court Register (KRS) have been required to have an electronic delivery address. The new regulations significantly change communication with public authorities by introducing a digital standard for correspondence: 

What Is e-Delivery?

e-Delivery is an electronic form of correspondence that has the same legal effect as a registered letter with acknowledgment of receipt. Each e-Delivery address is unique and assigned to a specific entity.

The e-Delivery system was introduced to streamline communication with public administration and is ultimately intended to cover all public entities, entrepreneurs, and regulated professionals.

Who Provides e-Delivery Services?

Under the regulations, e-Delivery services may be provided by two types of providers:

Public Provider

An entity designated to provide the service to everyone – currently Poczta Polska S.A. The public e-Delivery service is free of charge.

Qualified Providers

Commercial entities offering paid e-Delivery services. In Poland, these include:

• Asseco Data Systems S.A.

• Autenti sp. z o.o.

• KFJ Inwestycje Sp. z o.o.

• Polska Wytwórnia Papierów Wartościowych S.A.

How to Set Up an e-Delivery Mailbox? 

1. Via the biznes.gov.pl Portal

To create an e-Delivery address: 

• you must have an entrepreneur account,  

• complete the application (entity details, email address, administrator),  

• optionally attach a power of attorney (if applicable).  

After successful verification, you will receive an email with instructions on how to activate the mailbox. 

2. Via the PRS System (KRS)

An e-Delivery application can be submitted when: 

• registering an entity,  

• updating entity details,  

• removing an entity from the register.  

The form allows you to: 

• create an address,  

• update data,  

• register an address from a qualified provider,  

• resign from the service.  

How to Use e-Delivery?

You can access your mailbox through: 

• the mObywatel mobile application,  

• the website edoreczenia.gov.pl,  

• your entrepreneur account at biznes.gov.pl,  

• commercial providers’ systems.  

After receiving a message: 

• the user receives an email notification,  

• they have 14 days to collect it,  

• receipt is confirmed with an electronic signature (e.g., qualified signature or ePUAP).  

After 14 days, the message is deemed delivered automatically.

Mailbox Administrator – Role and Responsibilities

Each mailbox must have an administrator (mandatory for KRS-registered entities). This may be one or more individuals. 

The administrator’s responsibilities include: 

• receiving and sending correspondence,  

• managing access permissions,  

• activating the mailbox after its creation.  

Hybrid Service – What If the Recipient Does Not Have e-Delivery?

If the recipient does not have an e-Delivery address, the so-called hybrid service is used. This means the electronic message is converted into a traditional registered letter and physically delivered.

Electronic Address Database (BAE) 

The Electronic Address Database (BAE) is a public database that allows users to search for e-Delivery addresses based on: 

• name,  

• REGON number,  

• location.  

The database includes: 

• entity identification data,  

• e-Delivery address,  

• administrator details,  

• KRS, NIP, and REGON numbers.  

For entrepreneurs registered in CEIDG or KRS, information about the address appears automatically in the registers. 

Summary

e-Delivery is one of the key elements of the digitalization of public administration in Poland. Since 2025, the obligation to use it has applied to entrepreneurs, requiring them to adapt to new standards of official communication. 

Key points: 

It is also worth noting that the system is designed to serve up to 20 million users, and more than 2.3 million mailboxes are already active. 

Frequently Asked Questions (FAQ)